FAQ

Answers To Common Questions

What is reverse osmosis?

Reverse Osmosis is a method of water purification which ensures the highest purity and best-tasting water available on the market today. Raw water is forced at very high pressures against a semi-permeable membrane which only allows the pure water molecules to pass through.

How do I clean my cooler?

Our reverse osmosis bottled water is 99.99% pure, so it will not leave a scale or residue inside your cooler. It is, however, good practice to sterilize your water cooler periodically, to ensure you’ll maintain its’ cleanliness. Click here to view Crystal Mountain’s recommended cooler cleaning procedure. Water Pure & Simple can also perform this service for you with our cooler cleaning service.

Is bottled water regulated?

Yes. Bottled water is regulated as a food product under the federal Food and Drugs Act. Bottled water companies must adhere to quality standards, good manufacturing practices and labeling requirements. Federal government inspectors of the Canadian Food Inspection Agency regularly audit the operations of all bottled water companies to ensure compliance. The province also regulates bottled water, especially approving sources of water.

When is my next delivery day?

A delivery slip will be printed off and left with your bottled water order. Near the bottom of this slip will be a printed date for your next delivery.

Do you deliver to my location?

Water Pure & Simple delivers to many cities, towns and communities of Southern Alberta. We deliver to homes, businesses, farms, ranches, government facilities, industrial projects and more. Contact our office to find out if we already deliver to your community, most likely we do!

I want to speak to someone about advertising or event opportunities, who should I contact?

Thank you for your interest. Please use our Contact form.